FAQ's

Placing an Order

If an item is out of stock please contact our Customer Service team on +44 (0) 203667 7793 who will be able to advise you on the estimated lead time.  

We are unable to make changes or cancel orders once they have been shipped, therefore if you need to amend or cancel your order, please contact our customer service team immediately after your order has been placed.

We accept most well known payment methods:

- Visa

- Mastercard

- American Express

- Discover

- Diners Club

- Maestro

- UnionPay

- Shop Pay

- Apple Pay

- Google Pay

Yes. Please contact our customer service team on  +44 (0) 2036677793 

If, on the rare occasion, your order arrives and your product isn’t in perfect condition please contact our customer service team within 7 days of receiving your order. Please make sure to include clear photos and a description of the damage as well as images of the packaging so we can assist you further.

Delivery

We ship all over the world!

Please be aware that international delivery may also incur local taxes and import duties. Unfortunately, we’re unable to calculate this as the cost is set by the destination country. These costs are the responsibility of the recipient of the goods on arrival in the country of delivery. 

Standard Delivery UK Mainland (2-3 Working Days)

Once your order has been dispatched, you will receive a shipping confirmation email. This email will contain your tracking number to be able to view the status of your delivery. 

Yes. You are able to arrange your own international shipper if you prefer. You can either arrange to collect directly from our warehouse in Essex or we can deliver to the UK address of your chosen shipper. Please call our Customer Service Team on +44 (0) 20 3667 7793 to arrange. 

Product

Please refer to our Product Care page here for tips on how to make your item last longer at the highest quality. If you have any questions feel free to contact us directly at Enquiries@poshtradingcompany.com

We currently do not offer personalisation to our products.

On product pages of out of stock items you will see ' Notify Me When Available' simply click on that and add in your email. This will allow you to get a direct email when the product is back! Your be one of the first to know.

Returns & Refunds

Please refer to our Refunds & Returns page here for all the information you will need .

If for any reason you are not fully satisfied with your purchase, you can return your goods within 30 days of receipt and we will be happy to offer you an exchange or refund.

Please note:

  • This is only applicable if returned item(s) are complete, in resaleable condition, unused and in its original packaging. 
  • Customers are responsible for the shipping costs for returning their items. 

Please email us should you like us to arrange collection of your return and the cost of this will be deducted from any refund due. Alternatively, you can return your order to:

POSH Trading Co Returns
The Fulfillment Company
Building 03, ICS House
Hall Road
Maldon
Essex
CM9 4LA

Your refund will be processed within 7 days of your item being received or cancelled. Please note refunds will be made to the original method of payment only and you will be notified by email when your refund has been processed.

Other

Phone: Mon-Fri 8.45am-5.15pm +44 (0) 20 3667 7793

Email: Enquiries@poshtradingcompany.com

Most of our discount codes cannot be used alongside other offers or discounts you may have. When purchasing any sale items please be aware your discount code will not work.

Simply add in your items to cart then click ' Checkout' on the checkout page you will find a place to add in your discount code. Once applied you will see your discount amount taken from your order.

Yes. Please fill out our trade application form on our Trade Account Page here.

Have a question?

Complete the form below with your question and our customer service team will respond soon as possible.

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